futureLAB wins the Swisscom supplier award for innovation on March 29, 2012 Swisscom in Berne has awarded the coveted Swisscom supplier awards in the categories of cooperation, sustainability, and innovation among numerous candidates. In the category of innovation was assessed to what extent the products and services of suppliers support the strategic direction of Swisscom and demonstrably contribute to success on the market. The Swisscom jury, consisting of chose innovation from academics and internal practitioners, futureLAB as the winner of the Swisscom supplier award in the category. Matthias Aebi, CEO of futureLAB, accepted the award with great joy. Purchased part of the value creation is continuously gaining importance for Swisscom and makes an important contribution to the success.
Swisscom supplier awards, Swisscom acknowledged the importance of its suppliers for the second time. Swisscom is more than five years of experience in technical support in setting up E-Mail clients on the futureLAB product dynMAN. dynMAN is an innovative Web application for personalized support in the setting up of E-Mail clients. The dynamically generated and personalized instructions highlighted remarks are easy to understand and are used extensively by customers such as employees. Consumers can use when setting up E-Mail clients directly and without involvement of the customer service online these instructions. The wide range of dynMAN configuration instructions will be continuously expanded and continuously updated. Thus, Swisscom can quickly react to the continuous updates of the email clients and always make available the latest instructions the customer. In addition, the dynMAN customer care tool allows a fast generation of personalized instructions for a simple E-Mail or postal mail by the call centre.
Statistics about traffic and the most commonly used instructions Swisscom help targeted training and optimizing their customer service. dynMAN significantly contributes to improve the quality of the Swisscom support and at the same time to keep the cost low and to bind less internal resources. About futureLAB AG they futureLAB AG is a software development company that specializes in the design and the realization of innovative, creative and often surprising solutions for customers. In addition to the project business is the development of its own products based on open standards and Internet technologies and open source software in the Center. futureLAB products range from enterprise solutions for online media-management to Internet platforms for millions of users. More focuses on new concepts in the field of data management or control and visualization of equipment and buildings. futureLAB is a creative engineering team, consisting of around 30 employees, most of them from high-profile and experienced engineers with a degree, complemented by a group of expert consultants and a management team with a long and impressive track record in the field of innovation and technology development. The futureLAB AG is headquartered in Winterthur, Switzerland with offices in Zurich, Germany and United States.